Ku99 Privacy Policy – A Complete Overview of Our Data Protection Practices and Commitments

Ku99 (ku99.wine) treats your privacy as its highest priority. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This policy applies when you:

• Browse our website at ku99.wine
• Download or use our mobile app
• Create an account or log in
• Place any transaction or play any game
• Contact our customer support

Ku99 complies with international data protection regulations, including GDPR and related policies. We firmly believe every user has the right to privacy — and upholding that right is our responsibility.

KU99 collects only the information that is strictly necessary — nothing more. Our core principle is: "only what's needed, in the minimum amount." Below is a detailed breakdown of the types of data we collect:

Personal identification information

Financial information

Technical Information (Collected Automatically)

We never collect your bank password, PIN, or any other sensitive financial credentials.

Ku99 uses your data only for specific, legitimate purposes — each with a clear legal basis. The details are outlined below:

• Service delivery: Account management, payment processing, bonus distribution, and betting market operations.
• Identity Verification: To prevent fraud and verify age (18+).
• Security Assurance: Detecting unusual transactions and preventing account compromise.
• Customer Support: To resolve your issues and verify your history.
• Legal Obligations: To comply with AML (Anti-Money Laundering) policies and follow government directives.
• Service improvement: To analyze usage patterns and improve the platform — without identifying individual users.
• Relevant Notice: To send you bonus and promotional offers based on your preferences (you can opt out at any time).

Ku99 does not sell your data or share it with third parties unnecessarily. However, limited data may be shared in the following specific circumstances:

• Payment Processors: To process transactions with bKash, Nagad, and Rocket. Each provider operates under its own privacy policy.
• Technology Service Providers: With our server hosting and security service providers, who are bound by strict data usage agreements.
• Legal Authorities: When required by court order, government investigation, or legal obligation.
• Fraud prevention: Limited data may be shared with industry-standard fraud detection agencies.
• Business Transfers: In the event of a change in business ownership, the new authority will be bound to uphold the same privacy policy.

In each of the above cases, we share only the minimum information necessary and ensure data protection through strict contractual agreements.

KU99 employs industry-leading technology to protect your data. Our security layers include:

• 256-bit SSL TLS Encryption: The same level of encryption used in banking and military systems — protecting every transaction and data transfer you make.
• Two-factor authentication (2FA): An extra layer of security beyond your password, via mobile OTP or an authenticator app.
• Real-Time Threat Monitoring: Our AI-powered system monitors for suspicious activity around the clock, 24/7.
• Data Encryption: All data stored on our servers is kept in encrypted form.
• Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
• Access Controls: Only authorized personnel may access limited data, strictly on a need-to-know basis.

We understand that no technology is ever completely foolproof. Should a security incident occur, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

KU99 uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser. Below is an overview of the types of cookies we use:

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the proper functioning of the site.

KU99 does not retain data longer than necessary. Each category of information has a defined retention period:

Once the retention period expires, data is securely deleted or anonymized in a way that makes re-identification impossible.

You have the following rights over your personal data, and KU99 fully respects each of them:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

If we discover that a minor has used our platform, we will:

• Immediately close that account
• Delete all collected data
• Notify the parent or guardian if necessary

If a parent or guardian suspects their child is using KU99, please contact our support team immediately.

Ku99 operates on an international server infrastructure spread across multiple countries, which means your data may be processed outside Bangladesh. In every such case:

• Top-tier international security standards are maintained at all times
• Strict data protection agreements are in place with all transferring parties
• Compliant with GDPR and relevant international regulations

Regardless of where your data is processed, all the terms of this Privacy Policy remain fully applicable.

KU99 may update this Privacy Policy as needed. When changes occur:

• The "Last Updated" date at the top of the page will be revised
• For significant changes, you will be notified via email or in-app notification.
• We will endeavour to provide at least 14 days' notice before any changes take effect

Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to get in touch. We're always here to help.